What happens if I receive a faulty or damaged item? In the rare event that we can no longer source the item on pre-order, we will contact you as soon as we know. Your transaction will be charged at point of order. You will be able to pre-order this item (we recommend ordering as soon as possible to avoid disappointment). Your total order value will be charged on completing checkout, including products which are out of stock and on order.Ĭan I order an item that is out of stock? My chosen product is on pre-order, when will I be charged? If you are placing a high value order, please note that banks may occasionally put a hold on an authorisation as a security measure until they have received confirmation of the authenticity of the transaction from the card holder. Check the information you have entered and try again, or alternatively please try another method of payment. If your transaction is declined during the online ordering process, please follow the instructions on screen. My payment has been refused, what should I do? Please ring 01799 520056.Īs long as your other order has not been dispatched, we can arrange this – it is usually easiest to ring 01799 520056 to confirm, and the shop can process your second order at the same time. Phone – You can place your order over the phone by calling our shop on 01799 520056 lines are open 9 to 5 Monday to Saturday.Ĭan I change my delivery address once I’ve placed an order? If you are a new customer, you will have the option to create an account or to checkout as a guest. We would recommend to create an account as this will allow you to keep an eye on the status of your order and view your order history.

Online – You can place your order online 24 hours a day, 7 days a week. If you have an account with us, log in to into your account and start shopping. You may need to copy your tracking number and paste it, once you have clicked on the tracking portal. Your email will include a tracking link and your tracking number. Once your order has been despatched, you will receive an email from us confirming shipment. You can follow the status of your order within your account online. Many of our artworks are made-to-order, and if they are in stock it can still take a little longer to get out to you depending on couriers, so please do allow a delivery time of up to two weeks on all artwork and mirrors.To ensure that your item arrives in good condition, we charge a rate of £10 for Artwork, Mirror and fragile item deliveries, this covers a specialist courier who will liaise directly with you regarding delivery.When you purchase a Mirror, Artwork or a fragile lamp from us, we want it to arrive exactly how you expect it.If you live locally to our shop and we can deliver using our own vans, then the website will automatically calculate the correct (often lower) delivery cost.Īrtwork, Mirror & Fragile Item Deliveries – Specialist Courier – £10.For more information and details please click here.Delivery usually take place 5-10 working days after your item being in stock with us, and will be organised in a mutually convenient time slot.On some items, such as sofas, we do offer an unpacking service, please ask for more details.

Our delivery team will take any unwanted packaging but this is usually a room-only service, and some simple self-assembly may apply.

Including ALL furniture and some mirrors.

Large Item Delivery – £60 flat rate per order Delivery estimates will be on the product listing, but if you are in any doubt about anything, please ring 01799 520056 or email Item Courier Delivery – £4.50 per order Please contact us to obtain a quote.Īll delivery charges apply per order, and not per item you will only pay for the largest item/service in your order. We apologise for any inconvenience – it may be that we can arrange transport, but it would be on a case-by-case basis with costs to be determined. Please note – we are currently not able to deliver large items to Northern Ireland or the Scottish Highlands. This is automatically calculated for you using the website.

We work hard to find the best delivery service for every product we sell, and select a service based on the weight, size and fragility of each item. We don’t make any profit from delivering products to our customers and choose to charge for deliveries rather than hiding it in the price of our products. As a small family business, we like to be transparent and honest about our delivery costs.

6x4 photoframe